Refund Policy

Who handles a refund

Contact the organisation or service provider that received your payment. If you paid VrindavanDham directly, contact us using the details below. If a temple, accommodation, transport provider, marketplace, payment platform, or other third party received the payment, its refund and cancellation terms apply; contact that provider directly.

Eligibility and applicable terms

The refund, cancellation, exchange, or rescheduling terms presented for the specific donation, product, booking, or service at the time of payment govern the request, subject to applicable law. Eligibility may depend on the type of payment, fulfilment status, cancellation timing, and the provider’s terms.

Do not assume that a donation, completed service, booking, or purchase is refundable unless the applicable terms or law provide for a refund. This page does not create a refund entitlement or replace terms shown by the payment recipient.

How to request help

For a payment received by VrindavanDham, email us with enough information to identify and review the transaction. Do not send full card numbers, passwords, one-time codes, or other authentication credentials.

• Name used for the payment and a contact email address.
• Payment date, amount, and the payment or order reference shown on your receipt.
• What the payment was for and why you are requesting a refund.

• Email: info@vrindavandham.com
• Phone: +91 94572 26191

Review and payment processing

We will review requests for payments received by VrindavanDham against the applicable terms and respond using the contact details provided. If a refund is approved, its processing method and timing can depend on the payment provider and financial institution. We cannot guarantee when a bank or third-party provider will post funds to an account.

For a pending, failed, duplicate, or unrecognised charge, first check the payment receipt and contact the payment provider or your bank if needed. You may also contact us when the transaction was made to VrindavanDham.

Changes to this policy

This policy may be updated as payment arrangements or applicable requirements change. The latest version and its update date will be published on this page.